Joy Chinenye Ugbo

Digital Marketer
Onitsha, NG.

About

Results-driven Digital Marketer with expertise in developing and executing data-driven strategies to significantly enhance online visibility, customer engagement, and measurable growth. Proficient in SEO, WordPress development, and web analytics, I excel at optimizing digital campaigns across various channels. Eager to leverage strong problem-solving and collaborative skills to drive impactful marketing outcomes in a challenging environment.

Work

Agu.ng
|

Cashier and Sales Representative

Nigeria

Summary

Managed sales operations and customer service, leveraging POS systems to ensure efficient transactions and maintaining a positive brand image.

Highlights

Processed high volumes of transactions accurately using point-of-sale systems, consistently maintaining exceptional cash handling precision.

Managed comprehensive inventory control, including receiving and restocking, to ensure optimal stock levels and streamline operations.

Delivered exceptional customer service, guiding purchasing decisions and promptly resolving inquiries to enhance customer satisfaction and loyalty.

Increased average transaction value by 15% through effective upsell and cross-sell strategies, leveraging persuasive communication skills.

Monitored and addressed customer feedback and reviews proactively, maintaining a positive brand image and fostering strong customer relationships.

Education

Digital Marketing Skill Institute

Diploma

Marketing

Anambra State Polytechnic Mgbakwu
Awka, Anambra, Nigeria

OND

Computer Science and Technology

Languages

English
Igbo

Certificates

Graphic Design

Issued By

Empower Her Community

Digital Marketing Professional

Issued By

Digital Marketing Skill Institute

Meta Digital Marketing Associate

Issued By

Meta

Meta Social Media Marketing Professional

Issued By

Meta on Coursera

Graphic Design

Issued By

LevelUp Anambra Digital Skills Training

Productivity Tools and Basic Digital Literacy
Full Stack Web Development (Frontend and Python)

Issued By

Zuri Training

Software Development

Issued By

Women Techsters Initiative

Digital Marketing

Issued By

Digital Skills Nigeria

Web Design

Issued By

Digital Skills Nigeria

Skills

Digital Marketing Strategy

Strategy Formulation, Market Research, Cost-Effective Strategies.

On-page Optimization

Website Audits, Meta Tags, Headings Optimization, Content Structure, Search Engine Visibility, User Experience.

Keyword Research

High-Impact Keywords, Organic Rankings, Targeted Traffic, SEMrush, Moz Keyword Explorer, Google Keyword Planner.

Technical SEO

Website Speed Optimization, Mobile Optimization, XML Sitemaps, Robots.txt, Structured Data Markup, WordPress Plugins, Google Page Speed Tool.

Link Building

White-Hat Link Building, High-Quality Backlinks, Authoritative Websites, Domain Authority, Organic Rankings.

SEO Analytics

Web Analytics, Google Analytics, Google Search Console, Moz, SEMrush, Keyword Rankings, Performance Monitoring, Actionable Insights.

Local SEO

Local Search Optimization, Inbound Backlinks, Online Reviews, Social Media Content, Engagement.

Trend Awareness

Social Media Trends, Emerging Platforms, Industry Best Practices, Innovative Strategies, Competitive Edge, Google Alerts.

WordPress Development

Custom WordPress Themes (Astra, OceanWP, Divi), Layout Modifications, Color Schemes, Custom Functionalities, Website Performance, Security, WordPress Plugins (Elementor, Akismet, WooCommerce, Yoast SEO, Wordfence, Jetpack, Contact Form 7), E-commerce Integration, SEO Optimization, Contact Forms, Social Media Integration.

Front-end Development

HTML, CSS, Responsive Design Principles, User-Friendly Websites.

Graphic Design

Adobe Illustrator, Corel Draw, Canva, Brand Identities, Logos, Color Schemes, Visual Guidelines, Typography, Color Theory, Composition, Visual Layouts.

Problem Solving

Analytics, Customer-Focused Marketing Solutions, KPI Measurement, Innovative Solutions.

Communication

Verbal Communication, Written Communication, Marketing Messaging, Cross-Functional Collaboration, Client Engagement, Stakeholder Management.

Collaboration

Cross-Functional Teams, Graphic Designers, Web Developers, Brand Messaging Consistency, Unified Customer Experience.

Adaptability

Algorithm Changes, Market Trends, New Platforms, Campaign Optimization.

Leadership

Team Leadership, Task Delegation, Project Success, Mentorship, Productivity Improvement (90%).

Time Management

Multitasking, Deadline Management, Resource Allocation, Attention to Detail.

Interests

Digital Marketing

Learning and practicing digital marketing strategies.

Networking

Meeting and connecting with new people.

Technology

Electronic and computing gadgets.

Sports

Football.